Our Return Promise

We offer a straightforward 10-day return window from the date of purchase for a full refund or exchange. Please note that after this 10-day period, we regrettably cannot process refunds or exchanges.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• Unused and Unworn: The product must be in its original, unused, and unaltered condition.

• Original Packaging: All original tags, packaging, and accessories must be included.

• Proof of Purchase: A valid receipt or order number is required for all returns.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items are exempt from being returned:

• Perishable goods (e.g., food, flowers, magazines)

• Intimate or sanitary products for hygiene reasons

• Hazardous materials or flammable liquids and gases

• Gift cards

• Downloadable software, digital products, or licensed media

• Opened multimedia (CDs, DVDs, video games, software, vinyl records)

• Select health and personal care items

Partial Refunds

A partial refund may be issued (at our discretion) in certain situations, including:

• Items with obvious signs of use or damage not present at delivery.

• Items returned with missing parts or components.

• Any item not in its original condition.

• Books with significant wear and tear.

The Refund Process

1. Inspection & Notification: Once we receive your return, our team will inspect the item. We will email you to confirm we have received it and notify you of the approval or rejection of your refund.

2. Approval & Processing: Upon approval, your refund will be processed immediately. A credit will be automatically applied to your original method of payment within a standard processing period ([X] business days, depending on your card issuer’s policy).

Late or Missing Refunds?

If you haven’t received your refund within the expected timeframe, we recommend:

1. Checking your bank account statement again.

2. Contacting your credit card company, as some processing time is often required.

3. Reaching out to your bank, as they may have pending transactions.
   If these steps don’t resolve the issue, please contact our support team at support@jazila-traders.com for dedicated assistance.

Sale Items

Refunds are applicable only to items purchased at their regular price. Items bought during a sale or promotion are final and cannot be refunded.

Exchanges

We gladly replace any item that is defective or damaged upon arrival. To initiate an exchange, please contact us at support@jazila-traders.com and mail your item to our returns center:

Jazila Traders Returns
Abu Dhabi PO Box 752561
United Arab Emirates

Return Shipping

• The customer is responsible for the cost of return shipping.

• Shipping charges are non-refundable. If a refund is issued, the original and return shipping costs will be deducted.

• For your protection, we highly recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of returned items sent without a tracking number.

Gift Returns

If your item was a gift purchased directly from our store:

• You will receive a gift credit for the value of the return, mailed to you as a certificate once the item is received.

• If the item was not marked as a gift or was shipped to the gift-giver first, the refund will be processed to the original purchaser.

Need Further Assistance?

Our customer support team is here to help you. For any questions regarding returns or refunds, please don’t hesitate to contact us at:

Email: support@jazila-traders.com

We value your trust and are here to ensure a positive experience with Jazila Traders.